Project Business Solutions Ltd – Privacy Policy

Last updated: October 2025

Who We Are

Project Business Solutions Ltd (“PBS”, “we”, “us”, or “our”) provides business communication, IT, broadband, mobile, and energy services to organisations across the UK. We take your privacy seriously and are committed to protecting your personal information.

Our details:
Project Business Solutions Ltd
Unit 1 & 2 Bensham Street, Boldon Colliery, Tyne and Wear, NE35 9LN
Company No: 07806677
Email: info@projectne.co.uk
Phone: 0191 511 1153

What Information We Collect

We collect information to provide our services, support our customers, and improve what we do. This may include:

  • Contact details – name, business name, email address, phone number, job title.
  • Account information – billing details, payment history, and service usage.
  • Technical data – IP address, browser type, operating system, and interactions with our systems.
  • Support information – details you provide when contacting our support team.
  • Marketing preferences – information you share when signing up for updates or offers.

How We Collect It

We collect data when you:

  • Complete a form on our website or send an enquiry.
  • Sign up for or buy one of our services.
  • Contact us by phone, email, or support ticket.
  • Interact with our website or emails.
  • Are referred to us by one of our partners.

We may also automatically collect some technical data when you use our website or online services.

How We Use Your Information

We only use your data where we have a legal reason to do so. This includes:

  • Providing and managing our services (VoIP, broadband, IT, mobile, energy).
  • Processing orders, invoices, and payments.
  • Delivering customer support and resolving issues.
  • Sending updates, service alerts, or important notices.
  • Improving our products and communications.
  • Sending marketing emails (only if you’ve opted in).

Marketing

If you’ve given us permission, we may send you news, service updates, and special offers. You can opt out at any time by clicking unsubscribe in our emails or emailing info@projectne.co.uk.
We’ll never sell your data to anyone.

Sharing Your Information

We only share your information when necessary to deliver our services. This may include trusted partners such as:

  • Telecoms & IT suppliers – Nebula, Telcoswitch, Openreach, and mobile network providers.
  • Energy partners – where we act as an intermediary for your business energy contracts.
  • Technology platforms – Bitrix24 (CRM), MailerLite (email marketing), and secure online systems.
  • Professional advisors – accountants, auditors, or legal experts if required by law.

All partners follow strict UK GDPR data protection standards.

How We Keep Your Data Safe

We use strong security measures to protect your data, including encryption, secure servers, and access controls.
Your data is stored in the UK or EEA, and if we work with providers outside these areas, we ensure equivalent legal protections are in place.

How Long We Keep It

We keep your data only as long as needed:

  • Support and account data: 2–3 years.
  • Invoices and contracts: 6 years (for legal and financial reasons).
  • Marketing data: until you unsubscribe or ask us to delete it.

When we no longer need your data, we securely delete or anonymise it.

Your Rights

Under UK GDPR, you have the right to:

  • See what data we hold about you.
  • Correct or update inaccurate details.
  • Ask us to delete your data (where possible).
  • Limit or object to how we use your data.
  • Withdraw consent for marketing.
  • Request a copy of your data in a portable format.

To make a request, contact us at info@projectne.co.uk.
If you’re unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Cookies

We use cookies to make our website work properly and to understand how visitors use it. Cookies help us:

  • Remember preferences and improve usability.
  • Measure site performance and visitor activity.
  • Provide a better overall experience.

You can manage or delete cookies through your browser settings.

Links to Other Websites

Our website may link to other sites (for example, partner or supplier websites). We’re not responsible for their content or privacy practices. Please review their policies before sharing any personal data.

Changes to This Policy

We may update this policy from time to time to reflect changes in the law or our business practices.
The latest version will always be available here:
👉 www.projectne.co.uk/privacy

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Project Business Solutions Ltd
Unit 1 & 2 Bensham Street, Boldon Colliery, Tyne and Wear, NE35 9LN
📧 info@projectne.co.uk
📞 0191 511 1153

Summary:
We only collect what we need, keep it safe, and never share or sell it unnecessarily.
You’re always in control of your information.